Refund and Returns
Refund and Return Eligibility
Due to the nature of medical, aesthetic, diagnostic, and professional-use equipment, returns are accepted only under specific conditions.
Products may be eligible for return or refund if:
The item was delivered damaged during transit.
The wrong product was shipped.
The product has a verified manufacturing defect.
The product is non-functional upon arrival (DOA – Dead on Arrival).
All claims must be reported within 7 days of delivery.
Non-Returnable Items
The following items are generally not eligible for return, exchange, or refund:
Products that have been installed, calibrated, modified, or serviced by the customer or a third party.
Consumables, disposable accessories, gels, probes, electrodes, cartridges, filters, lamps, or sterile products.
Software licenses, digital products, and activation codes.
Custom-made, special-order, or customized equipment.
Equipment damaged due to improper operation, misuse, negligence, unauthorized repair, or failure to follow manufacturer instructions.
Return Authorization
No product may be returned without prior written approval.
Customers must obtain a Return Merchandise Authorization (RMA) number before returning any product.
Returns sent without an approved RMA may be refused and returned at the sender’s expense.
Inspection and Approval
Upon receipt, returned products will be inspected by our technical team.
If the claim is verified, we may choose, at our sole discretion, to:
Repair the product.
Replace the product with the same or equivalent model.
Issue a partial or full refund.
Shipping Costs
Unless otherwise agreed in writing:
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Import duties, customs fees, taxes, brokerage fees, and other government charges are non-refundable.
If a return is approved due to our error or a confirmed manufacturing defect, reasonable return shipping costs may be reimbursed.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider, banking institution, and country of residence.
Refunds generally exclude:
Shipping charges.
Installation fees.
Training fees.
Certification fees.
Customs duties and taxes.
Damaged Shipments
Customers must inspect all shipments immediately upon delivery.
If packaging appears damaged:
Note the damage on the carrier’s delivery receipt.
Take photographs of the packaging and product.
Notify us within 48 hours of delivery.
Failure to report shipping damage within this period may affect claim eligibility.
Warranty Claims
Products covered under a manufacturer’s warranty should be handled through the applicable warranty process.
Warranty service, repair, replacement parts, and technical support are subject to the specific warranty terms provided with each product.
Regulatory Compliance
The customer is responsible for ensuring that purchased products comply with all local laws, import regulations, licensing requirements, registration requirements, and medical device regulations in the destination country.
Refunds will not be granted due to customs clearance issues, import permit denials, registration requirements, or regulatory restrictions in the customer’s jurisdiction.
Limitation of Liability
Our liability is limited solely to the purchase price of the affected product.
We shall not be liable for indirect, incidental, consequential, special, or business interruption damages, including loss of revenue, profits, patients, contracts, or opportunities arising from the use or inability to use the product.
Contact Information
For return requests, warranty claims, or refund inquiries, please contact:
Customer Support Department
Email: medczone@gmail.com
Website: www.medczone.com