Shipping Terms
Worldwide Shipping
We provide international shipping to most countries worldwide. Shipping availability may vary depending on local regulations and import restrictions for medical devices.
Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary depending on product availability, customization requirements, and regulatory documentation.
Shipping Methods
Products are shipped via reputable international carriers, including DHL, FedEx, UPS, TNT, EMS, air freight, or sea freight, depending on the product size, weight, destination, and customer preference.
Delivery Time
Estimated delivery times are as follows:
Express Courier: 3–10 business days
Air Freight: 7–15 business days
Sea Freight: 10–20 business days
Delivery times are estimates only and may be affected by customs clearance, local regulations, weather conditions, or carrier delays.
Shipping Costs
Shipping charges are calculated based on the destination, shipment dimensions, weight, and selected shipping method. Shipping costs will be provided before order confirmation.
Customs, Duties, and Taxes
The buyer is responsible for all import duties, customs clearance fees, VAT, GST, sales taxes, permits, licenses, and other charges imposed by the destination country unless otherwise agreed in writing.
Customs Clearance
The customer is responsible for ensuring that imported products comply with local laws and regulations. Any documents required for customs clearance shall be provided where available; however, obtaining local permits, registrations, or approvals remains the buyer’s responsibility.
Medical Device Regulations
Certain products, including aesthetic lasers, dental equipment, ultrasound systems, ophthalmology devices, medical products, and X-ray equipment, may be subject to registration, licensing, or regulatory approval in the destination country. The buyer is solely responsible for verifying import eligibility before placing an order.
Inspection Upon Delivery
Customers must inspect all products immediately upon receipt. Any shipping damage, shortages, or discrepancies must be reported in writing within 7 days of delivery, accompanied by photographs and supporting documentation.
Risk of Loss and Ownership
Risk of loss or damage transfers to the buyer upon delivery to the carrier, unless otherwise specified under agreed Incoterms.
Force Majeure
We shall not be liable for delays or failure to deliver resulting from events beyond our reasonable control, including but not limited to customs inspections, transportation disruptions, natural disasters, government actions, strikes, pandemics, or other force majeure events.
Incoterms
Unless otherwise agreed in writing, shipments are conducted under Incoterms 2020 EXW, FCA, FOB, CIF, DAP, or DDP terms as specified in the quotation or sales contract.
Restricted Destinations
We reserve the right to refuse shipments to countries, regions, or entities subject to trade restrictions, sanctions, export control regulations, or other legal limitations.
Contact Information
For shipping inquiries, tracking information, or customs documentation requests, please contact our customer service team before placing your order.